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How wincraps Handles Your Personal Information

Your personal information belongs to you, and we take that seriously. This privacy policy explains exactly what data wincraps collects when you open an account, make a deposit through PayPal, Venmo, or Play+, and use our platform — and what we do with it.

No data sold to third partiesPayPal, Venmo, Play+ transaction privacySecure account storageYour right to access or delete dataUS-based account protections
wincraps How wincraps Handles Your Personal Information
PRIVACY CONTACT

How to Reach Us About Your Privacy

If you want to access the data we hold on you, request a correction, or ask us to delete your account information, our support team can handle it. Use any of the contact paths below and include your registered email address so we can locate your account record quickly.

Team online

Live Chat

Start a chat session from your account dashboard. Describe your data request and a support agent will confirm receipt and next steps directly in the thread.

Email Support

Send your privacy request to our support email address. Include your full name and the email tied to your account. We aim to respond within the timeframe required by applicable state law.

Account Settings

Some data preferences — like marketing email opt-outs and cookie consent — can be managed directly inside your account settings without contacting support at all.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply encryption across your account, your payment history, and your login sessions. Here is how each area of data handling works in practice — from the cookies we set to how long we keep your records.

Cookies and Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can adjust cookie preferences from your browser settings or the cookie banner at first visit.

Account Security

Login sessions are protected by SSL encryption. If we detect a sign-in from an unrecognized device, your account may require additional verification before access is granted — this applies whether you log in from a phone or desktop.

Data Retention

We keep account and transaction records for the period required by applicable state regulations. After that period, inactive account data is deleted or anonymized unless an open dispute or legal hold requires otherwise.

Third-Party Sharing

We share data only with payment processors like PayPal and Venmo, identity verification services, and regulators in eligible states where required by law. We do not sell your personal data to advertisers or data brokers.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how wincraps handles personal data. If your question is not covered here, reach out through live chat or email support.

We collect your name, email address, date of birth, and state of residence. Identity verification may require a government-issued ID depending on your state's requirements for eligible online casino access.

No. When you use PayPal or Venmo, we receive only a transaction reference from the payment provider. Your login credentials and payment PINs are never stored on our platform.

Yes. Submit a data access request through live chat or email support with your registered email address. We will respond within the timeframe applicable state law requires.

Contact support via live chat or email and request account deletion. We will remove personal data to the extent permitted by law; some transaction records may be retained for regulatory compliance purposes.

Records are kept for the period required by applicable state regulations. Once that period ends, inactive account data is deleted or anonymized unless a legal hold or open dispute applies.

Only where necessary — payment processors like Play+, identity verification services, and state regulators in eligible states. We do not sell your data to advertisers or any third-party data broker.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.